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          contact us

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          Tweet @chatrmobile for a quick response
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          7 days a week from 8am - midnight (EST)


          Sign into My chatr online or download our mobile app to manage your account free of charge. If you prefer to speak to a customer service representative, please note that processing fees may apply for some requests.
          Visit our FAQs for more information.

          From your chatr phone:

          North America, dial *611

          International, dial 1-514-734-7232

          Monday - Friday: 9am - 9pm (EST)

          Saturday & Sunday: 9am - 6pm (EST)

          Holiday Hours:

          December 24th: 7:30am - 7:30pm (EST)

          December 25th: Closed

          December 31st: 7:30am - 7:30pm (EST)

          January 1st: Closed

          Chatr Locations
          Use our store locator to find the chatr mobile location closest to you.
          Mailing Address
          chatr mobile
          333 Bloor Street East, 8th Floor
          Toronto, Ontario M4W 1G9
          General Inquiries
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          Commission for Complaints for Telecom-television Services (CCTS) CCTS is an independent agency whose mandate is to resolve complaints of consumers about their telecom and TV services, and complaints of small business customers about their telecom services, free of charge. If you have a complaint about your telephone, wireless, internet or TV service, you must first try to resolve it directly with your service provider. If you have done so and have been unable to reach a satisfactory resolution, CCTS may be able to help you.
          To learn more about CCTS, you may visit its website at www.ccts-cprst.ca or call toll-free at 1-888-221-1687.